Refund policy
Return and Refund Policy
As stated, all sales are final, which means that refunds are only issued in the case of damaged products upon receipt. If you receive a damaged product, please contact our customer service team with photos of the damaged item within 10 days of receiving it, and we will be happy to assist you with a refund or replacement.
We intentionally fulfill orders after 24 hours in regards to any changes in size or the product itself but the sales are always final unless exceptional.
If you’re unsure about the right size, here’s a quick guide:
- For a more relaxed fit, we recommend sizing down.
- For a true oversized fit, stick to your regular size.
Feel free to contact our customer support team at shervo.info@gmail.com for personalized sizing advice.
Please double check to make sure your address is correct before placing an order. (Ex: apartment numbers, dorm numbers etc.) Once the package leaves our office, we are no longer responsible for the package. If it is lost/stolen, then please contact your local post office as soon as possible.
Refunds and exchanges are applicable only to damaged/defective items or items that were not received correctly. If you ordered an item in the wrong size, you will need to place a new order unless you messaged us before start of the Production.
You can reach out to support if refund is applicable at shervo.info@gmail.com and we will get back to you as soon as we can.
Thank you for all your support.